RESUME
EDUCATION
M.A. Design Management (STEM)
Savannah College of Art and Design
03/2019 - 05/2021
B.A. Public Space Art
China Academy of Art
09/2005 - 07/2010
WORK EXPERIENCES
UX Designer
ACS Technologies | United States・ Full-Time
2021 - Present
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Customer journey mapping + funnel optimization: Mapped end-to-end user journeys and translated user needs into Figma flows, wireframes, prototypes, and presentations to reduce drop-offs and improve task completion across web-based SaaS platforms.
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Research + usability testing: Planned and supported user research and usability testing (from planning to reporting), synthesizing insights into actionable iterations and testable hypotheses for future releases.
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0→1 launch (conversion-style outcome): Led discovery → IA → interaction design → validation for Group Life, launched May 2025 to ~150 organizations / ~130,000 users; improved the “create a group” funnel and increased group creation rate +37% within 1–2 months post-launch.
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Competitive research + usability-driven redesign: Benchmarked comparable batch management/check review workflows and synthesized findings with user feedback to simplify decision points and improve clarity for MinistryPlatform – Batch Management; reduced time-on-task ~6 min → ~2 min (−67%), increased usage +46%, and reduced related support tickets −78% post-launch.
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End-to-end registration journey (in development): Co-led Go Method Mission Trip setup + registration journey across desktop + mobile, covering public listing → sign-up/in → add/remove applicants → tasks → review & payment, and setup configuration (trip details, payment & CHMS settings, member type & cost, requirements, review) to support scalable releases and reduce funnel drop-offs.
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Cross-functional delivery (Agile): Partnered with engineering and product teams to define UX scope, clarify edge cases/acceptance criteria, and deliver dev-ready specs with high quality and on-time execution.
Freelance UX/UI Designer
Self-employed | United States・ Part-Time
2020 - 2021
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Independently delivered 4 web/mobile UX projects (avg. ~2 months/project) from discovery and user flows to prototypes, usability testing, and developer-ready handoff.
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Collaborated directly with clients to optimize key funnels tied to measurable goals—improving order conversion, user engagement, new customer acquisition, and site traffic through iterative prototyping and structured feedback loops.
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Produced accessible UI patterns, style guides, and reusable components to ensure consistency and smoother implementation across responsive web and mobile experiences.
SKILLS
Design
Design Research
Design Strategy
Design Thinking
Storytelling
User Interface
Web Design
Mobile Design
Graphic Design
Interaction Design
Scenario Design
Wireframing
Prototyping
Design System
Usability Testing
Tool
Figma
Sketch
HTML & CSS
FigJam
Miro
Adobe Creative Suite
Keynote
Platform
WordPress
Squarespace
Pendo
Maze